Is Hospitality Done For Good? The Truth About Modern Service Culture | Vannessa Scott-Allen

What makes a dining or travel experience truly unforgettable? 

Vannessa Scott-Allen, Executive Director of Always Practice Hospitality, believes the secret lies in one word: connection. 

In our latest episode of Wine Talks with Paul K, Vannessa explains how storytelling elevates wine from just a drink into a memorable experience. She emphasizes the growing need for genuine connections in a digital age where authenticity often feels lost.

Vannessa also explores how COVID-19 reshaped the hospitality landscape, forcing innovation and resilience, and discusses the critical role of self-care for those in service roles. And lastly, she highlights why creating new opportunities for connection is essential to reviving hospitality.

Tune in now and get inspired to see hospitality in a whole new way!

Key Takeaways:

Introduction (00:00)

Meet Vannessa Scott-Allen and her hospitality philosophy (01:29)

The role of storytelling in wine experiences (05:04)

How COVID-19 transformed the hospitality industry (10:58)

The need for genuine connection and sincerity in service (13:42)

Balancing personal challenges and professional roles in hospitality (20:34)

Challenges in attracting the younger generations to wine (29:00) 

Vannessa’s inspiration for hospitality (33:03) 

Importance of self-care to provide exceptional service (39:56)

How curiosity drives growth and excellence in hospitality (46:47)

Episode wrap-up (47:30)

Additional Resources:

👉Learn more about Wine Talks: https://www.winetalkspodcast.com/

👉Watch the YouTube full episodes: https://www.youtube.com/watch?v=EcE_nUpOKHY&list=PLVPoDzlH3_n8rqmofwcCQvOi_3Ci66bu_

👉Subscribe to our YouTube channel: https://www.youtube.com/@WineTalksPodcast?sub_confirmation=1

👉Visit Always Practice Hospitality: https://www.alwayspracticehospitality.com/

Watch or listen to these episodes:

🔸The Vineyard NO ONE Thought Could Exist in Texas with Stephanie Franklin: https://youtu.be/RNT-B-hUgpo

🔸Innovation Expert Explains What Innovation in Wine Really Looks Like | Gerard Tellis: https://youtu.be/H0KWxCOqCIQ

Let’s Connect:

🍷IG: https://www.instagram.com/winetalkspodcast/

🍷LinkedIn: https://www.linkedin.com/in/paul-kalemkiarian-a792914

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Wine Talks with Paul K is the ultimate podcast for serious wine lovers who want to know everything about the wine business. Whether you’re a novice or an expert, this podcast will introduce you to the wonderful world of wine, one story at a time.

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